We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. We charge 20% restocking fee on items returned for a refund other than defective ones. This excludes returns for an exchange. Shipping is not refundable. Free shipping orders will be charged actual shipping cost if returned. Items for exchange need to re pay shipping. If the reason for return is the result of craftsprite.com error, you will not be charged. The restocking fee also apply to all returned packages due to undeliverable address or any other reason for which the package was not delivered . 10% fee will be charged to canceled orders.